Frequently asked questions

CHEMICAL PEEL TREATMENT

(BEFORE AND AFTER CARE)

Pre peel

• Avoid intense exfoliation (retinols, AHA\BHA exfoliants, or scrubs for at least 3-5 days before treatment)
• Sun exposure (minimum 1 week prior treatment)

• Check skin integrity (ensure there are no open infections or severely broken skin)

Aftercare

The first 24 hours avoid:

• Hands on the skin and other objects (phone)
• Makeup and Exfoliants (retinol, acids, enzymes)
• Avoid excess heat (gym, saunas, hot water, etc.)
• Sun exposure

Post treatment:

• Use gentle and hydrating skincare products
• Apply SPF daily, as needed.
• Avoid facial waxing or threading for 7-10 days.
• Return for follow-up treatment in roughly 2-4 weeks, or as recommended by your technician.

The ideal length of hair is approximately 1/4”

Take a warm shower before your appointment to help open your pores.

Skip the lotion, gels and oils as it may interfere with hair removal. This also applies to tanning up to 24 hours before.

Stay clear of prolonged exposure to heat. This includes saunas, steam rooms, whirlpools, sunbathing as well as intense exercise for 24 hours after your wax.

We advise keeping your freshly waxed areas clean and free of any products until the following day to avoid any irritation.

Taking the time to exfoliate and moisturize regularly is the key to keeping your skin smooth soft and free of irritation.

It is different for everyone, if you have long thick, dense lashes they tend to last about 6 weeks. If your lashes are thin and sparse the lash lift can last 8 weeks.

We recommend waiting 2 to 3 months in between lash lifts. It is safe to do, however it is still a service that chemically manipulates your lashes so you should give them a good rest before redoing them to avoid damaging.

Yes, for people who don’t have extremely sensitive teary eyes we can do both services at the same time.

Microchanneling is a skin rejuvenation treatment that creates tiny channels in the skin to stimulate collagen and elastin production, improving skin texture and appearance. It is a minimally invasive procedure that can address concerns like wrinkles, acne scars, and uneven skin tone. While similar to microneedling, microchanneling uses a stamping rather then a dragging method that typically results in less discomfort and downtime.

Procell Microchanneling Essentials

• Stimulates collagen and elastin production for smoother, firmer skin.
• Improves fine lines, acne scars, hyperpigmentation, and overall skin texture.
• Uses growth-factor serums to enhance healing and maximize results.
• Results develop over several weeks, with continued improvement over time.
• At OOAK, Procell Microchanneling costs $350 per session or $900 for a Package of 3

Procell Microchanneling Basics

Microchanneling uses a mechanized stamper to create tiny, clean microchannels in the skin. These tiny pricks stimulate collagen production and increase the rate of serum absorption by 300%. Procell’s micro channeling device uses needles made from wire filaments, small enough to fit into a hair follicle. This minimizes damage to the dermis for faster recovery.

Candidacy & Prep

Procell Microchanneling is a very safe treatment for all skin tones.  Individuals with the below contraindications, however, should NOT have this treatment.  Additionally, if you have a history of cold sores (herpes virus), consult your physician regarding appropriate prophylactic treatment before you have Procell microchanneling as it can activate cold sores.  (Please note that Procell Microchanneling will NOT give you cold sores if you do not already have the virus.)

• Pregnancy/Nursing
• Uncontrolled Diabetes
• On Accutane or any related acne medication within the last six months
• Any active inflammatory skin condition e.g., eczema, psoriasis, infection, rash, or any type of dermatitis at the treatment site
• Laser or deep chemical peel that removed the entire epidermis within the last 18 months
• Newly done fillers within the last 3 months
• Scars that are less than 6 months old
• Keloids or raised scarring
• History of eczema, psoriasis, and any other chronic skin conditions
• High blood pressure
• The presence of raised moles, warts, or any raised lesions on the area to be treated
• Currently or in the last 6 months undergoing cancer treatment
• Allergy to steel
• Chronic skin disease
• Hemophilia

• Reduces the appearance of fine lines and wrinkles across the face
  Thickens the epidermis and deposits softer, lighter, more flexible collagen
• Reduces the appearance of acne and acne scarring
• Tightens facial skin
• Decreases pigment irregularities

The stem cell-derived growth factors that maximize results distinguish the Procell treatment. Procell Microchanneling also uses a stamping technique, less damaging than any other technique with no chance of cross contamination. Procell microchanneling tips are 100% reliable because each tip has a fixed depth.  Microneedling devices with adjustable depths are not always accurate. (Different conditions need different depths of treatment.)

Most clients report mild to moderate discomfort. We numb the treatment area before the procedure. You will feel a pin prick sensation, especially over the forehead, cheekbones, and lips. Some clients report the treated skin feels hot and tight after treatment. After the treatment, the skin turns red, fades within the first hour or so, and resolves within 24 hours.

Each session usually lasts 40 minutes.

When needling is complete the treated skin may feel hot and tight. After the treatment, the skin turns red, fades within the first hour or so, and resolves within 24 hours. Expect a mild sloughing of the treated skin for up to 3 days after treatment. Deeper stamping depths will increase healing time.

Procell creates a biological interaction between damaged cells and healing cytokines. Our bone marrow contains mesenchymal stem cells. These contain DNA hardware to work towards wound healing, fighting disease, and rejuvenating skin. The cells excrete proteins called cytokines, which are like little packages of information.

When the microchannelling creates a small injury in the skin, stem cells report to the area (or, in this case, are applied to the treatment area) to heal. Cell receptors in the injured area connect with the healthy cytokine in the damaged cells. Let the healing begin!

Rare side effects include infection and scarring. Short-term side effects are minimal but may include:

• Cold Sore breakout (if you already have the cold sore virus).  Consult your physician about appropriate prophylactic treatment before a procell microchanneling treatment.
• Dry Crepey Skin (moisturize, moisturize, moisturize to ease)
• Itchiness – during healing itching is common and can be uncomfortable. If it seems intolerable seek the advice of a doctor about treatment.
• Acne Flare up – may occur due to the urge to touch the treated area, especially due to itchiness. Avoiding touching your face!
• Millia (small, bump-like cysts) may appear, and are transient, resolving in a week or less - don’t pick!
• Reddening, peeling, scabbing, temporary bruising and temporary discoloration of the skin.

We recommend microchanneling a treatment for skin rejuvenation every 4-6 weeks. Treatment should begin at .25mm or .5mm needle depth, graduating to longer needles as necessary. One could continue this series indefinitely and experience both corrective and anti-aging benefits.

We recommend a series of 3-4 treatments for general skin rejuvenation and anti-aging. For scarring and off the face I recommend a series of up to 4-6 sessions. Quarterly, or at least semi-annual treatment is required to maintain results.

Results are usually seen by the second week after treatment, with full results of each session taking a month.

Procell serums and PRP both aim to stimulate skin regeneration, but Procell offers a more advanced and effective approach. Unlike PRP, which relies on the patient’s own platelets and is limited by their age and health, Procell serums contain human mesenchymal stem cell-derived cytokines, providing a broader, anti-inflammatory, and more regenerative array of growth factors. Procell enhances collagen production and wound healing without the need for a blood draw or centrifuge, making it a simpler, more accessible, and cost-effective alternative. PRP's cytokine profile is pro-inflammatory and less comprehensive, leading to slower recovery and reduced effectiveness in skin rejuvenation. With faster results, minimal inflammation, and superior skin regeneration, Procell serums are the next-generation solution for anti-aging, scar reduction, and overall skin health.

Procell Microchanneling is a very safe treatment for most people.  Individuals with the below contraindications, however, should not have this treatment.

• Pregnancy
• Uncontrolled Diabetes
• On Accutane or any related acne medication within the last six months
• Active inflammatory skin conditions (e.g. eczema, psoriasis, infection, rash, or any type of dermatitis at the treatment site)
• Laser or deep chemical peel that removed the entire epidermis within the last 18 months
• Recent fillers within the last 3 months
• Scars in the treatment area that are fewer than 6 months

Procell Microchanneling aftercare is fairly minimal.

First 24 -48 hours - Avoid sun exposure, intense workouts, heat (saunas, hot showers), pools, and hot tubs. No makeup or unapproved skincare products.

Following days - Gently cleanse.
Apply the ProCell Cellular Renewal serum and Healing accelerator 1-3 pumps, morning and night0 for 2-3 days or until healed.

Avoid for 5-7 + Days - Exfoliants, retinol, AHA\BHA, vitamin C

What to expect - Mild redness or tightness is normal for up to 48hrs.

Skin reaction may range from barely noticeable to slight pinpoint scabbing.

OOAK Wellness is located at 79 Grafton Street, Charlottetown, Prince Edward Island, Canada.

Currently, we ship to Maritime provinces (PE, NS, NB).

We plan to expand to all of Canada and then worldwide soon.

All online orders are final sale. If you are absolutely unsatisfied with your products, please contact us and we will do our best to help resolve your issue. Please hold on to the merchandise in its unopened and unused condition. Shipping and handling charges are not refundable.

Shipping should take 3-7 business days. We generally ship via Canada Post through their Ground/Surface delivery service. OOAK Wellness is not responsible for missing packages where address information has been incorrectly entered, packages damaged in transport, or packages that are stolen.